RETURNS POLICY

Thank you for shopping at Hitronic. 

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

At Hitronic You have 30 days to return or exchange an item bought with a valid receipt. We cannot offer you a refund or exchange after 30 days since your purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note –  the 30 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition. “As new” condition is defined as unridden. 

To complete your refund or exchange, we require a receipt or proof of purchase.

Returns policies do alter between different brands available through Hitronic. Please see individual product pages for accurate returns policies for each product.

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

You have a 30 day right to reject under the Consumer Rights Act 2015 & 14 day right to return under Consumer Contracts Regulations 2014

To start a return, you can contact us at helpcentre@hitronic.co.uk .If your return is accepted, we’ll send you instructions on how and where to send your package. We will not accept Items sent back to us without first requesting a return.

There will be a charge to cover the delivery costs and a restocking fee if you are requesting a return due to a change of mind.

 

DAMAGES AND ISSUES

Please check your items upon receipt and contact us immediately if the order is defective, damaged or if you received the wrong item, so that we can assess the situation and correct it for you.

As soon as you received your items, please check it thoroughly and make sure there are no damages. However, if an item is damaged, please sent clear photos of the damaged items to helpcentre@hitronic.co.uk so we could assist with your claim.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to helpcentre@hitronic.co.uk and we will arrange the repair or replacement with the manufacturer. Please note –  any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.

  

EXCHANGES

The express way to enable you to get what you want is to return the item you have and once the return is accepted make a new purchase for a separate item.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any delivery fees will be deducted from your refund amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CANCELLATIONS

Orders cancelled after 24 hours may be subject to additional charges which will incur costs of returning the item by the customer (buyer). Refunds can only be made to the payment method which was used to place the order.